Refund & Return Policy – Grab Gage

Effective Date: 07 July 2025

At Grab Gage, we want you to shop with confidence. This Refund & Return Policy explains how we handle returns, exchanges, and refunds. By purchasing from us, you agree to the terms below.

1. Eligibility for Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Certain items are non-returnable, including:

    • Perishable goods

    • Personalized or custom products

    • Clearance or final-sale items

2. How to Initiate a Return

  • Contact our support team at team@grabgage-com-532209.hostingersite.com with your order number and reason for return.

  • We will provide instructions and, if applicable, a return authorization.

  • Unauthorized returns may not be accepted.

3. Refunds

  • Original Payment Method: Approved returns are refunded to the original payment method used at checkout.

  • Store Credit Option: Customers may choose to receive a refund as Grab Gage Wallet credit for future purchases.

  • Defective or Incorrect Items: Refunds for defective or incorrect items will always be issued to the original payment method, unless you prefer store credit.

  • Refunds are processed once the returned item is received and inspected.

4. Exchanges

  • If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost.

  • Exchanges are subject to product availability.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Damaged or Defective Items

  • If your order arrives damaged or defective, notify us within 48 hours of delivery with photos of the product and packaging.

  • Once verified, we will issue a replacement, refund, or store credit — whichever you prefer.

8. Processing Time

  • Refunds are typically processed within 5–10 business days after we receive and inspect your return.

  • Processing times may vary depending on your payment provider.

8. Contact Us

For questions about this Refund & Return Policy, please contact us:

  • Business Name: GRAB GAGE

  • Email: team@grabgage-com-532209.hostingersite.com

  • Address: Hampshire, England